14 DAY RETURN POLICY
If you have any questions about your order, please contact us at firstname.lastname@example.org or call us at 646.225.6650 Monday through Friday between 10am - 5pm EST.
We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.
All items marked "50% Off” or more on our website are considered final sale and not eligible for refund, exchange or store credit regardless of size.
We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.
NEED TO RETURN?
- Print a pre-paid return label instantly on femmessanspeur.com.
- Sign in to your account and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label. If you have any issues downloading a label or requesting a return, please email email@example.com.
NEED TO EXCHANGE?
- We gladly offer exchanges for the same color/value within 14 days of receiving your original order. To request an exchange, please email firstname.lastname@example.org with the size you require.
- Kindly note, returns for exchange must be returned with UPS within 48 hours of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.
- Once we have received your order and approved the return we will dispatch your new order.
HOW DO I RETURN?
- Footwear must include the original shoebox and dust bag in its original condition.
- Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
- All returned shoes must be securely placed within original satin dust bag and include all accessories. Please pack your return in protective packaging for shipment.
- Please note returns must be postmarked within 7 days of receipt of your return authorization email.
- You may drop off return packages with a UPS return label at any UPS location.
WHEN WILL I RECEIVE MY REFUND?
- We kindly ask that you allow 3 - 5 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.
- Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.
RULES AND RESTRICTIONS
- Femmes Sans Peur does not accept returns or repairs on any items purchased from any retailers other than femmessanspeur.com