DELIVERY & RETURNS

14 DAY RETURN POLICY

If you have any questions about your order, please contact us at alex@fspatelier.com or call us at 646.225.6650 Monday through Friday between 10am - 5pm EST.

  • We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.

  • All items marked "50% Off” or more on our website are considered final sale and not eligible for refund, exchange or store credit regardless of size.

  • We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.

NEED TO RETURN?

  • Print a pre-paid return label instantly on femmessanspeur.com.
  • Sign in to your account and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label. If you have any issues downloading a label or requesting a return, please email alex@fspatelier.com. 

NEED TO EXCHANGE?

  • We gladly offer exchanges for the same color/value within 14 days of receiving your original order. To request an exchange, please email alex@fspatelier.com with the size you require.
  • Kindly note, returns for exchange must be returned with UPS within 48 hours of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.
  • Once we have received your order and approved the return we will dispatch your new order.

HOW DO I RETURN?

  • Footwear must include the original shoebox and dust bag in its original condition.
  • Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
  • All returned shoes must be securely placed within original satin dust bag and include all accessories. Please pack your return in protective packaging for shipment.
  • Please note returns must be postmarked within 7 days of receipt of your return authorization email.
  • You may drop off return packages with a UPS return label at any UPS location.

WHEN WILL I RECEIVE MY REFUND?

  • We kindly ask that you allow 3 - 5 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.
  • Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

    RULES AND RESTRICTIONS

    • Femmes Sans Peur does not accept returns or repairs on any items purchased from any retailers other than femmessanspeur.com