AUBREE - ROSE

HOW MUCH DOES SHIPPING COST AND HOW LONG DOES IT TAKE?

14 DAY RETURN POLICY

If you have any questions about your order, please contact us at alex@fspatelier.com or call us at 646.225.6650 Monday through Friday between 10am - 5pm EST.

• We will gladly accept returns on items (except items marked "Final Sale”) for a full refund within 14 days from time of delivery. Items must be unworn and have all original tags attached. Items with worn soles will be rejected and returned to sender.

• All items marked "50% Off” or more on our website are considered final sale and not eligible for refund, exchange or store credit regardless of size.

• We kindly ask that you do not send your return using a personal shipping label. Please print a label from us so that we are able to track your package, making your return faster and smoother.

NEED TO RETURN?

• Print a pre-paid return label instantly on femmessanspeur.com.
• Sign in to your account and click 'Return' next to the order you wish to return. If you do not have an account, please click ‘Orders & Returns’ under ‘My Account’. Complete and submit the online form to print a return label. If you have any issues downloading a label or requesting a return, please email alex@fspatelier.com. 

NEED TO EXCHANGE?

• We gladly offer exchanges for the same color/value within 14 days of receiving your original order. To request an exchange, please email alex@fspatelier.com with the size you require.
• Kindly note, returns for exchange must be returned within 48 hours of exchange authorization to guarantee your new item will be processed and shipped by our warehouse.
• Once we have received your order and approved the return we will dispatch your new order.

HOW DO I RETURN?

• Footwear must include the original shoebox and dust bag in their original condition.
• Returning footwear in a damaged shoebox or without the original shoebox cannot be accepted and will be sent back.
• All returned shoes must be securely placed within their original box with the dust bag provided and include all accessories. Please pack your return in protective packaging for shipment.
• Please note returns must be postmarked within 7 days of receipt of your return authorization email.
• You may drop off return packages with a UPS return label at any UPS location.

WHEN WILL I RECEIVE MY REFUND?

• We kindly ask that you allow 3 - 5 business days from the time we receive your package for returns to be processed. Process time may be longer during peak seasons.
• Your refund will either be credited to the original purchaser's credit card or gift card, as applicable.

RULES AND RESTRICTIONS

• Femmes Sans Peur does not accept returns or repairs on any items purchased from any retailers other than femmessanspeur.com